Terms and Conditions

Lead Rescue is a subscription software product for patient enquiry handling and appointment management. It includes an AI receptionist that replies to patient messages on your connected WhatsApp Business number, appointment booking against your doctors’ schedules, automated reminders and follow-ups, a waitlist, patient records, revenue and reporting views, and a clinic dashboard. Features available to you depend on your chosen plan.

You must provide accurate information when registering and are responsible for keeping your login credentials secure and for all activity under your account. You confirm you are authorised to act for the clinic and to connect its WhatsApp Business number.

New clinics receive a 7 day free trial. No payment is taken during the trial and no payment details are required to start it. At the end of the trial your access is restricted until you choose a plan. We do not automatically convert a trial into a paid subscription without you selecting a plan and authorising payment.

• Plans are billed monthly or yearly in advance, at the rate shown at the time you subscribe.
• Renewal is automatic for the same plan and cycle unless you cancel before the renewal date.
• Payments are processed by Cashfree Payments. Amatrons does not store or have access to your full card or bank details.
• All fees are exclusive of applicable taxes, which are added where required by law.
• We may change plan pricing with at least 30 days notice by email. Changes apply from your next renewal, never mid cycle.

You may cancel at any time from your dashboard, or by emailing support@amatrons.com. Cancellation stops the next automatic renewal and no further payments are taken. Your access continues until the end of the cycle you have already paid for. Refunds are governed by our Refund and Cancellation Policy.

• You provide accurate treatment, pricing, timing, doctor and clinic information in the dashboard.
• You confirm you have the lawful basis and consent to message your patients, and you comply with WhatsApp and Meta policies and any applicable medical advertising rules.
• You will not configure the service to provide medical, diagnostic or treatment advice.
• You will not resell, reverse engineer, or use the service to send unsolicited messages.

The service relies on third parties including the Meta WhatsApp Business Platform, AI providers, payment providers and hosting providers. Their terms, pricing and availability apply. WhatsApp conversation charges levied by Meta are billed to your clinic directly by Meta and are not part of your Lead Rescue subscription. We are not liable for third party outages or policy changes outside our control.

For patient data flowing through your connected channels, we act as a data processor on your behalf and you remain the data fiduciary, as described in our Privacy Policy and in line with the Digital Personal Data Protection Act 2023. Each party keeps the other’s confidential information private. An NDA is available on request.

The software, prompts, configurations and methods remain the intellectual property of Amatrons. You receive a non exclusive, non transferable licence to use the service for the duration of your subscription. Your clinic content, patient records and data remain yours, and can be exported or deleted on request.

The service handles enquiries, information and scheduling only. It does not diagnose or provide medical advice. All clinical responsibility remains with the clinic and its registered practitioners.

The service is provided on a best efforts basis without guarantee of uninterrupted availability. We are not liable for indirect or consequential losses, lost profits, or losses arising from third party outages. Our total liability is limited to the subscription fees paid by you in the three months before the claim.

We may suspend or end access for non payment, misuse, or breach of these terms. Where reasonably possible we will give notice and an opportunity to correct the issue first.

These terms are governed by the laws of India. The courts at Ghaziabad, Uttar Pradesh have exclusive jurisdiction.

Questions about these terms can be sent to support@amatrons.com, or by post to Amatrons Technologies Pvt Ltd, Flat No. 556, Bettina Tower, Mahagun Mascot, Crossing Republik, Ghaziabad, Uttar Pradesh 201016, India.