Refund and Cancellation Policy

Every clinic gets a 7 day free trial. No payment is taken and no payment details are needed to begin. You can explore the full product and decide before any money changes hands.

Monthly plans renew every month and yearly plans renew every twelve months, at the rate shown when you subscribed. There is no setup fee and no minimum term.

Cancel at any time from Account in your dashboard, or by emailing support@amatrons.com. Cancellation takes effect immediately for future renewals, and stops the recurring mandate so no further payments are taken. Your access continues until the end of the cycle you have already paid for.

• The current cycle’s fee is not refunded once that cycle has started, as the service stays live and running for you throughout it.
• If you are charged after cancelling, or charged twice for the same cycle, we refund that payment in full.
• If a technical failure on our side makes the service substantially unusable for a sustained period and we cannot resolve it, we will refund a fair pro rata portion of the affected cycle.
• Approved refunds are returned to the original payment method, normally within 5 to 7 working days, subject to your bank’s processing time.

If a scheduled payment fails, we will notify you by email and retry. If payment is not completed, access may be restricted until the subscription is brought up to date. Your clinic data is retained during this period and is not deleted without notice.

WhatsApp conversation charges are set and billed by Meta directly to your clinic, and are separate from your Lead Rescue subscription. Amatrons cannot refund Meta charges.

Email support@amatrons.com with your clinic name and the payment reference. We aim to acknowledge within 2 working days and resolve within 7 working days.